I am a multidisciplinary developer and researcher with expertise in Psychology, Computer Science, and Health Informatics. Currently, I work at NHS Midlands and Lancashire working in the Digital Innovation Unit.
Research Activities
My PhD at the University of Sheffield’s Centre for Assistive Technology and Connected Healthcare (CATCH) focused on improving digital implementation in NHS Mental Health services, such as IAPT. I also explored how system usability impacts the ability to form connections with therapeutic chatbots, particularly in terms of expectations and therapeutic alliance.
I maintain a strong interest in therapeutic chatbots and have recently expanded my research into NHS staff resilience. In collaboration with Ultimate Resilience, I’ve developed online resilience training for NHS healthcare staff.
Industry Activities
With over 22 years of experience designing and developing systems across public and private sectors, I have worked with organisations including the NHS (NHS Midlands and Lancashire Commissioning Support Unit, NHS England, University Hospital Birmingham, Midlands Partnership University NHS Foundation Trust), Birmingham Metropolitan College, local councils (Staffordshire, Birmingham, Wolverhampton) and companies like Argos Direct, Bibendum Wines Ltd and WaterMelon Corp.
Over the past decade, I have developed systems within the NHS at both local and regional levels, serving over 1.5 million users. I am a passionate advocate for free healthcare and proud to contribute to the NHS.
Other Activities
Beyond my development and research work, I have contributed to NHS England’s Digital Innovation and Adoption in Psychological Therapies Expert Reference Group (D-IAPT ERG), helping integrate digital technologies in IAPT services. I also contributed to the Topol Review, which focuses on the digital future of mental healthcare and its workforce.